MEMO · TO readers evaluating a speaker's published record · RE Blog post
Publications Blog post
Digital Transformation Transform People, Processes and Systems
Why digital transformation projects that stop at technology adoption rarely improve the business, and a five-step sequence that starts from the intended outcome.
Patrick Ng, Venture Creation Instructor & Deep-Tech Mentor
Prompted by a facility management owner who had spent millions on digital transformation without seeing results, Patrick Ng argues that many projects skip the steps that change how people and processes work. Dashboards and machine learning only pay off once someone is designated to act on the insight and operating procedures change to match.
Citing Harvard Business Review's essential components of digital transformation, he works backwards from the business objective: define measures of success and sub-metrics, deploy sensors and systems to track them, assign people to act on the insights, then change the business.
Source
Catalogued by Spark Launchpad blog ›
More by Patrick Ng
- APAC Regionalisation with a "Legal-first" Approach
A founder's guide to protecting intellectual property before expanding across Asia-Pacific, built on proof of ownership, enforceable litigation rights and a Singapore hub-and-spoke structure.
- Can Trust Be Explained Simply? The Equation That Changed How I Pitch
How the trust equation from The Trusted Advisor changed the way Patrick Ng pitches, and why self-orientation is the variable that decides whether an audience believes you.
- The IP Paradox: Why Exclusivity is the Secret Weapon for Scaling Social Impact
An argument that intellectual property protects social enterprises rather than working against them, first presented at KPMG's Gen2050 session on IP for sustainability solutions.
- From Liability to Uptime: The Business Case for AI in Cybersecurity
A business case for AI-driven cyber defence written for executives rather than security teams, mapping AI's value to uptime, compliance and data trust.
- Discover Unarticulated Needs With This Tool
How a jobs-to-be-done analysis and a four-quadrant marketplace map help founders find customer needs that customers have not yet put into words.
- The Foundation of Innovation
Patrick Ng's account of moving from inventor to technology commercialisation, and why he concluded that ventures succeed on a deep understanding of the customer's problem rather than on the invention.
- In Innovation, Go Slow to Go Long
A marathon runner's case for treating innovation as a systematic, repeatable process built on preparation, user empathy and hypothesis testing rather than inspiration.
- Brainstorming Approach: Uncover Great Ideas from Diverse Individuals, Inclusively and Respectfully
How a structured brainstorming session brought a divided startup-challenge team back to a single direction, and the facilitation choices that made it work.
- Venture Storytelling
How to build a startup pitch as a story using the design thinking cycle, from vision and purpose through the problem, the solution and the plan to scale, first delivered at the UOB FinLab GreenTech Accelerator 2022.
- Spark Canvas: Problems Worth Solving
Patrick Ng introduces the Spark Canvas, a customer-problem discovery tool he built after finding the Business Model Canvas and Value Proposition Canvas left too many startup teams with poor customer-problem fit.