Legal and policy
Refund and cancellation policy
Last updated 20 August 2026
Scope
This policy applies once a fee has been taken for a place on any course or integrated programme in the Praxora Lab catalogue, whether booked as an individual open-cohort seat or as a corporate in-house session. Every course and programme is currently on-enquiry pricing with no online payment flow on this site; a booking is only confirmed, and this policy only takes effect, once payment terms have been agreed directly with Praxora Lab.
Individual and open-cohort bookings
- 14 days or more before the session: full refund.
- Under 14 days before the session: no refund, but see Deferral below.
- No-show on the day, without prior notice: no refund and no automatic deferral.
Deferral
A participant who can no longer attend may defer their booking, once, to the next scheduled cohort of the same programme at no additional fee, provided the request is made before the original session date. A second deferral, or a deferral requested after the session has already taken place, is treated as a cancellation and is not refundable.
Corporate in-house bookings
A corporate in-house session is booked as a fixed programme fee for one organisation, not priced per seat. Because facilitator time and preparation are committed well ahead of the session date, cancellation terms are tiered:
- 21 days or more before the session: full refund.
- 7 to 20 days before the session: 50% of the programme fee refunded.
- Under 7 days before the session: the fee is forfeited.
Rescheduling a confirmed corporate in-house date to a mutually agreed later date, rather than cancelling outright, is available at Praxora Lab's discretion and does not by itself trigger forfeiture, provided it's requested before the same notice cut-offs above.
If Praxora Lab cancels a session
If Praxora Lab cancels a scheduled session, for example because open-cohort enrolment does not reach a viable threshold, every affected participant is offered, at their choice, a full refund or a free transfer to the next scheduled cohort of the same programme. This applies regardless of how close to the session date the cancellation happens.
How to request a refund, deferral or cancellation
Use the enquiry form with your name, the programme and cohort date booked, and what you're requesting. We acknowledge every request within 2 business days. An approved refund is returned by bank transfer to the account payment was made from, within 14 business days of approval.