Sockalingam Muthiah
VP, Technical Customer Services & AI-Driven Transformation Leader
Nearly three decades turning global technical support into an AI-driven competitive advantage.
- Regions
- Asia Pacific, Latin America
Sockalingam Muthiah, known as Sock, is a senior executive with over twenty-nine years of global experience spanning consulting, customer service transformation and enterprise technology delivery. His work covers AI-powered customer experience, digital transformation and operational excellence. He has run a P&L of well over US$200 million, managed a direct team of more than 200 with an indirect team of close to 1,000, and has built and led high-performing teams across both Asia Pacific and Latin America.
In his current role, he heads a global Technical Support and Customer Success organisation that runs round-the-clock, follow-the-sun operations. In previous roles he has held both the CTO position for the APAC Financial Services Industry organisation and the COO position for a large APAC applications and business services organisation.
He has led AI-first customer service transformation programmes and worked on large digital transformation programmes, and now works directly on turning customer support into an AI-driven competitive advantage.
Run at Praxora Lab
Workshops facilitated by Sockalingam Muthiah
- AI-Driven Customer Experience Transformation
A four-hour course scoping a P&L-defensible AI pilot for one real technical support or customer success function.
Areas of expertise
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AI-driven customer experience transformation
Turning global technical support and customer success operations into an AI-driven competitive advantage.
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Scaling global technical support operations
Building round-the-clock, follow-the-sun technical support organisations across Asia Pacific and Latin America.
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Technology and business consulting at P&L scale
Leadership across CTO and COO roles, running budgets well over US$200 million and teams approaching 1,000 people.
From LinkedIn
What colleagues say about Sockalingam
Sock has a great eye for detail and his hands on approach coupled with a strategic mindset was of immense value to our successful transformation. He has a calm and collected approach combining focus and empathy with some hard messaging and rational decision making. Sock earned the respect and trust of his team, colleagues and the senior leadership both in region and at worldwide and was a consistent top rated high quality talent.
Rajesh Narasimhan, Former COO, HP APJ Applications & BPO (managed Sock directly)
Education
- National University of Singapore Honours and Master's, Computer and Information Sciences and Software Engineering
- Baruch College, City University of New York Executive Master of Science in Finance
