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PRAXORA LAB
WORKSHOP BRIEF

Half-day course · 10

AI-Driven Customer Experience Transformation

A four-hour session for customer support, success and service leaders scoping a real AI-driven transformation. Facilitated by Sockalingam Muthiah.

Duration

4 hours, single session

Format

In-person or virtual

Cohort size

Max 24 participants

Requires

One real support, success or service operation

Facilitator

VP, Technical Customer Services & AI-Driven Transformation Leader

Ran

P&L of well over US$200 million, teams approaching 1,000

CPD / CPE hours

4 CPD hours

Certificate

Certificate of Completion, Praxora Lab

What you leave able to do

  1. Map where AI actually changes the P&L in a support or customer success function.
  2. Scope a bounded pilot: team structure, escalation paths and CFO-defensible metrics.
  3. Build a business case defensible at the scale of a global operation.
  4. Leave with a 90-day rollout plan for one real function.

Who should attend

  • VPs and directors of technical support or customer success.
  • COOs and CX leaders scoping a first AI pilot.
  • Finance and operations leaders who need a P&L-defensible case.

Six segments across four hours

  1. 20 min

    Framing

    Output: Function brief

  2. 55 min

    Where AI actually changes the P&L

    Output: AI-CX opportunity map

  3. 1 hr

    Scoping a bounded pilot

    Output: Scoped pilot brief

  4. 1 hr

    The P&L case

    Output: P&L-defensible business case

  5. 30 min

    Roadmap and close

    Output: 90-day rollout plan

Investment

Open cohort: on enquiry, per participant, max 24 places.   Corporate in-house: on enquiry, fixed fee, dedicated session for one organisation.